Abacus Energy Solutions Limited

Abacus recently installed an air source heat pump for us. Michael was very helpful and on the first visit completed the full heat loss survey and provided a good explanation of changes needed (including two radiators to be upgraded and cylinder to be installed). Didn't need several visits unlike some other providers and gave an accurate quote straight away, not a rough estimate. No sales push at all and explained the system clearly without trying to confuse us. Provided advice on hot water cylinder location. Installation was very good, friendly and helpful and took a lot of care in their work. Alex in the office was very helpful and responsive throughout. They managed to ensure we didn't go without hot water overnight at all.

Abacus did a great job fitting our heat pump and battery. Both have worked faultlessly for several years and it is great to have the reassurance of them being available to support if there were any issues

Brilliant job by Abacus. Mike and Alex managed the process with me quickly and effectively. Sorted the finance out in a few minutes and the installation went perfectly. The guys installing left the garage spotless. Only a couple of days in but already seeing the benefit of the batteries. House and car now running on 3p/kwh instead of 32p. Highly recommended.

I had a heat pump installed by Abacus year ago. Instalation went sort of ok however I didn't receive much in terms of help or information how to make the system more efficient. I was also strongly discouraged to involve 3rd part company to install full efficiency monitoring system which was a bit strange. Now over a year passed I'm struggling to get service arranged. First contacted Abacus in February it's now May and I'm just being ignored. This could lead to lost of warrenty just because of poor customer service. Regretting ever making business with them.

Excellent service. Always helpful and friendly. They have been servicing our heat pump since our installer went out of business. They also moved the heat pump for us as we were having an extension built. A colleague recommended them to me and I feel confident to recommend them to friends who are looking at exploring more sustainable heating/energy options.

Had my heat pump serviced today ( 12 months after install by Abacus ) . Very efficient , lots of useful tips and information.

Installation of an EBAC air source heat pump carried out before Christmas. Cost was the same (after the grant applied) as a new gas boiler. No hard sell, kept all the existing radiators (40 years old), which I will replace over next few years anyway. Odd teething issue, which Abacus sorted quickly. A very solid and tidy installation. House is same temperature all day every day, the only other consideration is thinking ahead to boost hot water for a bath as it takes all the hot water in the cylinder but a quick boost resolved that. Happy to recommend Abacus.