GEC Power

Had a recent install by GEC Power and I would just like to say the hole experience from start to finish was amazing. From the initial survey to talking to the office staff who seemed to be very knowledgeable and helpful about the questions I had and very polite. On instalation day the team arrived and the hole job was done in half a day, very friendly, really neat job, they left after tidying up and taking all the rubbish away. The scaffolding came down the next day. After a week all the paperwork and certificates came through. GEC Power are a company that I personally would recommend to family and friends.

The survey, planning and installation went very well, although we had the impression that communications between GEC and the sub-contractors were not as good as they should be. Documentation and certification of the system took several requests and weeks to come through. After service has been disappointing; (1) the system stopped working and we had to open up the box and reset things following phone instructions; (2) after a change of internet service provider we were told it's not their problem and been given obsolete guidance to try to get the wifi connection re-established.

Never rush to write a review Real character of a such customer facing company is exposed when you come across any issues. Unfortunately, all the reviews that you might read here are from people who had installation and did not come across any issues. Which is when the review should really be written. I have been dealing or trying to get responses from GEC to resolve an issue caused by their poor workmanship and quality of materials used for installation. They were very swift with scaffolders, engineer installers etc available asas deposit was paid in June 2023. This was around 10k in total Now in Feb March since they were quite sunny in Newcastle this year I noticed drop in power and notified GEC, kept calling them and finally they concluded entire array of panels not working. It has been a very stressful ride since, hardly any phone communication no emails. I have tried calling them every single day so far and they say I have not given them enough time still they wont call back after saying they will communicate by end of day. But have stopped now as I have realized every time I call they come up with an random excuse. Now they have a very good one that they have applied for a license to remove bird nests under my panels. You may wonder how birds nested, in Feb 2024 I complained about birds on roof which they sent a person who took pics showing caging is installed as you have paid for it and don't see any issues. Case closed Now with this March episode, an electric engineer is finally and miraculously arranged who confirmed that caging is missing from one side of panels where birds have gone under and cable had burnt causing entire unit to go down. He disconnected the panel to bring rest up and GEC says case has not worsened as rest units are working. Bear in mind GEC wanted to quote and charge me additionally to remediate this cage related issue which I paid for in the installation addon and I declined this extra charge now because this should be fixed under warranty. Now finally I have scaffolding up since 22 May and no word since. I don't want to name people here because they could be just employees and if the higher ups don't care they won't either Careful of such cowboy companies and dont rush to write a review, wait until you need them to fix something and they will show their real face.

The installation of my solar panels was first class, starting with Sophie who did all the organising for the job to progress including the scaffolding. Mathew and his team worked tirelessly but with the highest standard of workmanship to install all my equipment. It could not have been the easiest to install as everything was outside on the roof and gable wall, but it was a very neat and tidy installation and also a mention for John who commissioned the work who again worked at a very high standard. All in all I am extremely happy with everything over the 2 days and can highly recommend GEC Power.

I was feeling apprehensive about using GEC after reading a few of the reviews, however, I went with my gut instinct and decided to use GEC. I feel like the least I could do after having such an amazing experience, is leave a decent review because not only was the service exceptional, but I felt at ease after speaking to the wonderful team! The assistant that reassured me was called Sophie and she helped me step by step with what would happen, she let me choose the date that best worked for me and was very polite. I shall be recommending this company to several friends and family in future!

I would never use this company! We asked for a quote in October last year and we’re promised if we ordered it would be very speedy and installation would be in the Autumn. Promises made were not kept and this was the theme throughout. Initially told by the Wales area manager that we could proceed without a licence from the grid - this was not right and a senior person in HQ put him straight. There is too much to write here but my roof was badly damaged resulting in a bad leak. The whole experience was very upsetting and even now I have a battery sitting on my garage floor with the wires exposed and vulnerable to being damaged. To be perfectly honest I just wanted rid of the company. I feel the whole thing was done by inexperienced workmen and two of them were actually sacked after day one of the installation which eventually took place in late March this year. It took over a week to complete despite being told it was a days work. Very unprofessional company.

I had 9 panels 3 batteries and inverter fitted. I speak as I find and Megan and her team were exceptional. Having looked into solar fir 2 years I thought I had everything sussed 6 companies 6 quotes 3 visits and Gec engineer came out had a look and took me through it he even made points I'd overlooked which were so obvious but glad he did. Scaffolders turned up Friday and installers came Monday 5/6/23 their work was quick efficient and very neat . The installers took me through the app I was done and dusted . Scaffolding went this morning and Megan who's looked after me kept me in the loop and considering I was a nerve customer I can only speak as I find and they were exceptional from scaffolders engineer and especially the installers and Megan thankyou.