Next Energy Solutions

What a fantastic firm Next Energy is Lisa COLIN on the rest of the team of fantastic the contractors they use or also fantastic turned up when they said done a fantastic job And left The place spotless I would recommend them to anyone, thank you so much to the team, especially COLIN and Lisa and also Sean who did a great job boarding my loft and doing the safety rail I would always ring next energy if I needed any work done

Earlier this year I had solar panels and a battery installed by Next Energy, and from start to finish everything just ran like clockwork. It’s so rare these days to come across a company where everyone is so professional, organised and genuinely cares about their customers. From the team in the office who kept me updated every step of the way, to the surveyors and the guys who did the installation, everyone knew exactly what they were doing and everything went incredibly smoothly. What could have been a really stressful experience was made completely stress-free and easy thanks to the whole team. Nothing was too much trouble, and I always felt well looked after. I honestly can’t recommend Next Energy highly enough. Fantastic service from start to finish!

To anyone who's about to have work done on there homes by a company called NEXT ENERGY who are contracted by torus especially if you're older with a health conditions please be very careful. This company promised us the world and caused us nothing but heart ache for over 2 months. They took all our wall insulation out on the 27th may and our loft insulation out on the 9th June. They sent a site manager with a dodgy damp meter only to tell us that we had to have a damp course done on most of bedroom and hallway. As we live in a one bedroom bungalow I said no. When I asked were all our furniture was to go and we're we we're ment to sleep they looked back at me as if to say NOT ARE PROBLEMSno work would be getting done as I had refused to have a damp course done. This has finally been sorted thanks to torus they sent experts out with a proper damp meter and guess what NO DAMP FOUND. But still NEXT ENERGY said no work would be getting done as it would compromise there good name HAVEN'T THEY SEEN SOME Of THERE REVIEWS ONLINE. Do what I done after living in a heat filled bungalow in 32c for well over two months I finally got in touch with ENVIRONMENTAL HEALTH AMAZING within four days work was done . Do not let this company bully you into having work done you don't need. PLEASE DO NOT TREAT ME LIKE A STUPID OLD WOMAN I MAY BE OLD BUT IM FAR FROM STUPID. NEXT ENERGY PLEASE DON'T BOTHER PUTTING UNDER MY REVIEW CAN WE TALK TO YOU OR WE DO APOLOGIZE YOU REALLY DON'T CARE ITS ALL ABOUT THE MONEY.

I honestly can't thank Next Energy enough for everything they've done for me. From the very beginning, nothing was ever too much trouble. I had to change the installation dates several times because I was unexpectedly admitted to hospital, but they were so understanding and accommodating. They made what could have been a very stressful experience completely worry free. The whole team went above and beyond. They even helped me pack up my house before the work started, and the workmen were absolutely lovely, always checking I was okay and even making me cups of tea every day. A special thank you to Nikki, the Assistant Site Manager, who was incredible throughout the whole process. She genuinely went above and beyond to make sure everything was taken care of, kept me updated every step of the way, and made me feel completely supported. The home improvements themselves are amazing. They've redecorated throughout my home, and the difference is incredible. My house already feels so much warmer, and the quality of the work is outstanding. I couldn't be happier with the results. Thank you to Nikki and the whole team for your kindness, professionalism and outstanding support. I truly appreciate everything you've done and wouldn't hesitate to recommend Next Energy to anyone.

Great service, excellent customer liaison from Colin and super happy with the solar panels installed under warm homes scheme - Super efficient, thank you team😊

Great service from start to finish from dealing with a very helpful office team and then onwards the installation went smoothly thanks to great service engineers.

We had quite a lot of work done through Next Energy. The process was disruptive, but we were warned of this and expected it. What we did not expect was frequent no shows, days taken off work for nothing, badly managed projects, no plans shared, people turning up unannounced to do work, damage to our home that has not been repaired and the state our house has been left in. Our main issue was with agreements during surveys not being adhered to. We had a hybrid heat pump/boiler system approved and a surveyor visited to inspect and design the layout. It was agreed where the heat pump and boiler would go, and that they need to be close to each other for efficiency and to minimise pipework. Installers on the day refused to position the boiler where we agreed and warned of a fine/bill for materials and equipment if we refused work. The result is massive amounts of piping and ducting in our back yard, which looks horrendous. The pictures are the finished result, which they think looks fine. Besides that, the heat pump wasn't set up properly and didn't work. They did come back and fix that, but I had to finish commissioning it myself by reading the manual and watching YouTube videos as the installer didn't know how or couldn't be bothered. We complained to Next Energy about the piping/duct work and they refuse to rectify. The insulation work and solar was done to a good standard, but I'd avoid if you can. The complaints and escalation procedure on their website is also wrong. The financial ombudsman is not the correct way to escalate, it's the dispute resolution ombudsman and Trust Mark who can help.