Synergy Power Ltd

I've had excellent service twice from Synergy. first for an install of solar panels in 2020, which was done without hassle during a complex house extension project. Secondly, this year for the installation of a solar battery which was installed without any hassles and done to time and is working a treat. I can see the cost savings already!

We had a solar installation with Synergy completed in November 2023. In contrast to the positive reviews, we had quite a mixed experience. Everything with the quote and setup of the job was excellent and they accommodated my request for a specific panel I wanted. They sent out a surveyor to take measurements of the roof who then advised it was possible to fit 15 panels on the front roof and to avoid needing panels on the rear. A few days before install the scaffold company arrives and before I know it, they've setup scaffolding at the front and back. I was confused as the design we agreed on only had panels at the front. I called Synergy and there was an hour of confusion as different designs were discussed and the scaffolders waited. Eventually they said actually no, we can't put 15 panels on the front, we'll go back to the original 12+3 on the back. Ok I thought, but weird the surveyor who initially came is now wrong? Install goes ahead and completed. At the end the panel installer questions why we had 12+3 instead of 15 on the front. I said because we were told it wouldn't fit. He then said, oh actually it would have fit no problems and he could have done that if he had known. Brilliant. I then check the inverter that was installed and it was the wrong inverter! It had half the capacity required. I then had to call and they promptly came out to replace it. If I hadn't had to foresight to check the spec, we would have had a completely non-functional system. Overall, it's disappointing to now have a system that is not as optimised as it could have been. In the years after, it's worked fine and there are no issues. But I have regrets about choosing Synergy for our install.

Following a recommendation from my son I contacted Synergy Power and arranged a meeting with Kukie. He talked me through the options and I ageed on a 16 panel array built into the roof with SolarEdge inverter, battery and hot water conteroller. During the installation the entire roof was re-tiled and the panels set into the tiling. From signing the contract to receiving the SEG DNO was 12 weeks. The installation teams were very skilled and quickly overcame any problems that occurred. To date I am thoroughly satisfied with the performance of the system and the roof appearance highly satisfactory. 08/04/2026 Yeasterday, 07/04/2026, I requested assistance from Synergy Power concerning a loss of communication on my hot water controller. The cause of the loss was not attributable. Staff at Synergy advised me that an electrician would be with me the next day. Ross duly arrived and quickly resolved the issue. He advised me that I would not have been able to fix it myself as the app, Solaredge GO, is only available to installers. Finally I must recommend both Synergy Power and the product, Solaredge, they installed. My electricity costs for the first full year have been approximately £1000.

This is the company to use if you want an excellent service. We have a Givenergy solar system which generally works perfectly. The problem is successfully be able to make contact with them when required. Because Synergy added a 2nd battery to our system, it meant that we could call on them for help. Lizzie and her team have been extremely helpful & supportive throughout our problems, culminating in a visit from Matt who was successful in correcting the issue. We can't recommend them highly enough. Thank you to an excellent team.

We recently had solar panels and a Powerwall 3 battery installed by Synergy Power Ltd, and we couldn't be happier with the entire experience. Their efficiency truly impressed us; the process from initial contact to the start of installation was incredibly quick, with work commencing in a very short time frame. The quality of their service led us to expand our setup further, and Synergy Power Ltd promptly returned to install the Powerwall expansion pack and the new Zappi Glo charger, replacing our older car charger. Each addition was handled with the same professionalism and speed as the initial installation. Synergy Power Ltd is a truly great company. Their communication throughout was excellent, handling our queries and the many add-on requests quickly and without fuss. It's clear they prioritize customer satisfaction. Highly recommend them for any solar or home energy solutions!

Ross from Synergy Power Ltd installed our Tesla Powerwall2 battery & Gateway in April 2024 this year. The whole process was efficient & knowledgeable. From initial quote, to site survey, to install & to a small aftercare query nothing was too much trouble for the office staff. The whole order process was taken at our pace & we didn't feel pressured into signing on the dotted line. Synergy Power sorted out all the DNO paperwork. Install was over 2 days as we needed a few adjustments with our electrics. Ross even spotted something that wasn't quite right with another electrical item & offered to put it right for us. Would definitely use Synergy Power again.

Synergy have supplied and installed solar panels and battery set ups on numerous projects. Kuki and his team have always provided competitive quotes and then followed through with hassle free fitting and commissioning. I wouldn’t hesitate in recommending them to new customers.