Eco Energy Ltd

Eco Energy Ltd is a trading name of Eco Energy LTD and is registered in Scotland. Its Alternative Dispute Resolution (ADR) provider is HIES. Eco Energy Ltd holds general liability insurance with Allied World, policy number GCAR0823, commencing 17 January 2025 and expiring 16 January 2026. The employers' liability insurance limit of indemnity is £10,000,000 any one occurrence, and the public and products liability insurance limit of indemnity is £5,000,000 any one occurrence and in the aggregate.

Eco Energy Ltd serves Scotland and the north of England and has installed thousands of domestic and commercial systems. It provides solar panel installation, air source heat pumps, battery storage, inverter upgrades, birdproofing, insulation, windows, and doors. The company offers a free home assessment by a fully accredited energy efficiency surveyor, and its installations are carried out by a team of experienced and qualified installers. It provides a guarantee on solar PV installations and offers a free no-obligation quote.

In Glasgow, the recurring theme across customer accounts of Eco Energy Ltd centres on poor communication and unprofessional conduct. Multiple reviewers describe lengthy periods without any correspondence after making contact, with promised updates failing to materialise. An observation shared by more than one reviewer is the difficulty of reaching anyone by telephone, with calls going unanswered or requiring persistent chasing before a response is obtained. Several customers report unsolicited contact, noting that cold calls continued even after repeated requests for their information to be deleted from the company's records.

The manner of these calls is described as aggressive, with reviewers recounting instances of being shouted at when asking to be taken off calling lists. Roof survey work and agreed pricing are mentioned in accounts of jobs that did not progress as discussed, with deposits taken and schedules slipping without explanation. More than one review highlights the lack of follow-up and the frustration of trying to establish what was happening with planned work. The handling of requests to stop marketing contact, and the tone of those interactions, form a consistent thread running through the feedback from customers in the area.