Emerald Green Energy Ltd

They took me on last june . They contracted out Precise Energy. They were coming at midday but asked the day before if they could call at 8.30am .I was ill but I agreed. Put vents on my windows then on the night they had took them off? The bathroom vent is supposed to come on when lights on it doesnt . The kitchen vent is just stuck on the wall ? Fat lad with short vest showing all his belly. The other stayed at the bottom of the hall . He was the look out . Went in my room and he was standing on my chest of draws . My vent had net over it as I had a infestation of spiders. He had opened boxes took all my phones , about 11. Took a plug in radiator . 4ft x 3ft ish? Took jewellery. I dont know whats been taken in the loft as im still ill . Its all been reported . They were supposed to come back and put boiler in next day but rang and said the van had broken down and couldn't do it till the next week. Emerald said ghey would give me 100 quid for my trouble . The next one they sent said I had to have a radiator in my room . No. They said they would put it against the wall as if its in , take a photo then take it away, but not to let anyone in to check it. They said they would give me 500 quid . Somewhere along the way I was offered 200. The police know about the theft. Just be weary or they must have thought oh its only a woman. Disgusting company . Dont answer my phone calls nothing . Ended up paying monthly .

Emerald Green London were very helpful throughout the whole process. The council approval took longer than expected, but once that was sorted everything moved quickly. Tariq was especially helpful and easy to deal with. The installers completed the work over two days, arrived on time, worked hard, and cleaned up properly afterwards. New boiler installed along with heating valves, pipe replacements, and loft insulation. After being without proper heating for nearly two months, it’s a massive improvement. Very happy with the outcome and would recommend.

Thanks to the Emerald Green London office for their support. Although the council approval took some time, once confirmed everything moved quickly. Special thanks to Tariq for being helpful and professional throughout. The installation was completed in just two days. The installers worked hard, were very tidy, and did a great job installing a new boiler, heating valves, replacing old pipes, and adding loft insulation. After nearly two months without heating, it's a huge relief to finally have a warm home again. Highly recommended.

Great service from start to finish. The team were reliable and polite, turning up on time and working efficiently throughout. The boiler we received through the ECO4 government grant is amazing, it’s made a real difference to how warm our home feels. Highly recommend

⸻ EDITED - JAN 2026 (PLEASE SEE AT THE BOTTOM OF THE REVIEW) Less than zero stars if I could. The communication from this company is absolutely shocking. Workmen turned up at my home with no appointment, and on multiple occasions they came for entirely different jobs than what actually needed doing. I was promised a boiler grant, went ahead with the installation, and only after the work was completed was I told I no longer qualified—despite my boiler being 33 years old. Completely misleading and unacceptable. To make things worse, an engineer was sent out because my control panel wasn’t working, and I was left with no heating for two days, with children in the house. When the panel suddenly started working again on its own, I was basically told “tough,” even though I had video evidence showing it wasn’t working. No support offered whatsoever. This company has been nothing but stress, excuses, and incompetence. Stay far away from this cowboy outfit UPDATE I received a phone call from someone claiming to be a “manager” from a number ending in 6925. They refused to give their name and attempted to persuade me to remove my review in exchange for a £100 cash bribe, which I immediately refused. This behaviour was extremely unprofessional and has only reinforced my concerns about this business. I have since continued to message the same number after being promised an update regarding the boiler I was originally told I would receive, but no response has been given I later had an inspection visit from a company called Blue Flame, who work alongside E-ON in supporting the grant process and reviewing the work completed by Emerald Green. They were appalled by the situation and took detailed information regarding my complaint, as they could clearly see that the boiler installation should have been accepted

EGE did a great job with my boiler change, internal wall, and loft insulation. The team of engineers and labour were very hard working, professional, and kept the premises clean. I had a wonderful experience, would recommend Emerald Green 10/10.

Had a great team install my new boiler, they were all polite, friendly and worked well together. Respectful of my property making sure all carpets etc.. were covered to avoid getting dirty and cleaned up after themselves. Everything was explained to me as the work was being done and were happy to answer any questions I had. Great job well done.