Home Energy Save GB Ltd

The HSE staff, Rick and Kai, were great, conscientious, thorough and respectful keeping me informed of the work they were dong and why. They arrived promptly and set to, protecting the carpet in two rooms and moving furniture as required and continued working through the day until they had completed the first process. They were back after leaving the walls to dry out for one day continuing with the process of plastering, attaching skirting boards and putting a radiator back. Having completed their work they then proceeded to clean up and whilst doing this, making sure I was happy, have to say they hoovered better than me. The final job was making sure that the pressure on my boiler was showing correctly and this was after bleeding all the radiators and making sure there were no leaks. I highly recommend these guys and the company that they represent, thank you for an excellent job above and beyond. I must also mention Dan, he was the first person to visit me to discuss my requirements and needs. He was great, he listened to me and what I was looking to have done, understanding my needs and not putting on any pressure that he may have felt I should have done. HES you have a great team working for you, who represent you well being both professional and friendly.

Update: Within a week, we noticed that our new bathroom fitted Zehnder DMEV Unity Fan boost was not working after a shower (Humidity Mode was on) and it did absolutely nothing to clear the humidity, compared to the other unit that was in our loft and working! I rang the company Monday morning at 09:00 to let them know but reception kept saying that "the team is busy" and they would call me back...2 days later and 4 phone calls chasing them ...i lost it and let me tell you what ...there is no customer service! Now they have £5K from me and believe me we do not exist anymore. Our neighbour who also is an Electrician came and replaced the fan and it is now working! Dont be fooled, they are after your money and good reviews needing to be written still when the team is onsite! Had I known, I would never have used them. Great salesman making me believe they are number 1 in the country but it is all staged !! I DO NOT RECOMMEND! I Will contact their financial company and also checktraders to warn everyone!! They are after your money !!! --------- Johnny came around and did his investigation which was great! Super explicit and totally into his job but loads of talking which in the end felt like the payment bit was rushed as we needed to leave for an appointment. Sam did a fab job fitting the second PIV unit (the first one was faulty) in the loft, the 2 DMEV fans in the bathroom and treating the mold. We are happy with the outcome and the very professional work. Looking forward to breathing some quality air !

Home Save attended on 22/8/26, having called for a quote that day. Jack and Dan were in the area and arrived within the hour. They were both very friendly, knowledgeable and professional. Jack was the more experienced but Dan was still in the training but showed good knowledge nonetheless. They worked well with each other although at times they crossed over one another when talking. That said I was part of that so no real complaint. The process was lengthy and a lot of information was thrown at me. That said I was happy with what I was told and agreed to the work discussed. I was also left with a plan for work that I could possibly do in future. I agreed to the installation of a DPC and to do some tanking and remastering at a point higher up. The work was done on separate days the same week. There were two separate teams. Unfortunately I forget the names of those involved, sorry lads. I say this as both teams worked hard, were personable, knowledgeable and professional. All worked hard and the work was completed within two days. Everything was cleaned up properly including a full wash of the floors that needed it. I thought that would be left to me. On the second day the team turned up and advised that the work would run to three days. I had been advised that it would take two and I wasn’t available in the following weeks. The lads were not phased by this and resolved the matter within half an hour. I have two outstanding matters which I have sought to have resolved by the help desk. I will repost once answers are received. The one downside to my expertise that in hindsight I felt as if I could have been pressured into having the work done. This particularly in relation to the health benefits of having the work done. I have lung issues and the benefits of having the work done were impressed upon me; quite rightly. However, despite there being potential discounts if the work was to be done to assist aiding one’s health. However the discount was only available to me if I agreed to the work at that exact time. This is a high pressure sales tactic, although I’m sure given the nature of the business this is not necessarily the case. My view is that if the discount is genuinely to assist one’s health then it should be available if a customer is seeking other quotes. That said I was happy with the quote and was happy to go ahead. I am very happy with the work that has been done. The final judgment will be at the free inspection in a year to ensure the work has resolved the issues I was having. Dave

Fantastic work carried out by Jim and Brandon, had full downstairs of rising damp that had been plasterboard over, has now all been treated which involved more extensive work than originally quoted for but team were very accommodating. Chimney also rendered, scaffolding was organised as needed despite difficult location of house on main road. Team showed up on time each day and got full works finished in 3 days. Whole area restored exactly as left too, clean and tidy

We had Kai and Sam come to do isotherm insulation on our walls. They were great, really upbeat and friendly. They worked really hard and left the place so tidy. The work looks good so far! Review is done on the day of completion Update: we had a lot of trouble with this company in the end. The plastering work ended up needing to be redone. It took 6 weeks for it to be redone and we were left with a completely unusable room and really bad communication. There were so many times when I rang through to the switchboard and escalated matters for nothing to happen. We felt totally helpless and stranded. I have since tried to get through to their complaints team to no avail. We had the isotherm sheeting fixed which was then skimmed over the top. Once this had set you could quite easily push it in with your finger, denting it (see pic of finger dents). The company surveyor (who we asked to be sent round) said that this was expected and how the isotherm works (I would not recommend!) Luckily they sent a plasterer round to fix it, and he said the whole thing (isotherm and all) needed to be redone, and he redid it all. It now looks really good and doesn’t dent with your finger. TBH I wouldn’t recommend this company, I found them impossible to get in touch with and just gatekept at a switchboard and left us in a really vulnerable position and took 6 weeks to fix it.

Excellent professional team of installers shout out to Ash, Jim and Jordan! Punctual polite, supportive, and nothing was too much trouble. Cleanliness to fault and attention to detail impressive!

Kai, Danny, and Craig from Home Energy GB did a fantastic job today. They replaced the fascias and gutters and applied ClimaPure coating, which has already made a noticeable difference in tackling moisture and mould issues. The team was professional, efficient, and very respectful of the property. Really pleased with the results — highly recommend!