Solar Trade Sales

Be very careful with these scammers.does not deliver on time, and when they get to deliver for an order of 70 kg in three pieces they send a 20 t truck that can't go on every road. When I contact customer service, they talk to you rudely and tell you that you have to pay another 400 pounds because they are hoofed and don't send the right cars.. be very careful with these exclusions don't waste your time and money. they don't want to return the money, they don't even reply to emails

I required 2x Aiko 460w solar panels for an ongoing project and I decided to purchase them off solar trade sales. I contacted the sales team and spoke to Mr Will Copeland as I needed to confirm the specifications of the panel prior to purchasing. Mr Copeland confirmed the panels matched my requirements, which also matched the panel displayed on their website. Therefore, I proceeded and purchased the panels. When the panels arrived on site, I discovered that Solar Trade Sales had delivered the wrong panels. I then had to reject the delivery and return the goods (Photos attached). I have since contacted Solar trade sales and Mr Copeland to get a refund on the delivery charge to which both the customer service and Mr Copeland have disappeared. I would suggest contractors and consumers avoid purchasing products from Solar Trade Sales if they wish to deal with a reputable and honest wholesaler. Edit: In response to Solar Trade Sales response, it is important to note, Solar Trade sales have only refunded the cost of the panel and not the delivery charge, I am now out of pocket for their mistake. Considering I am a director a solar installation company with 3 installation teams, you would have thought Solar Trade Sales would have been keen to create a working relationship for continued business. It’s quite disappointing that in the last 3 months since I left this review, nobody from the company including Mr Copeland and “customer services” has contacted me to discuss the issue.

Sold faulty goods not accepting liability and very disinterested with helping, avoid

excellent prices and very helpful people! happy customer.

These people have a real bad attitude and are very unhelpful. Lazy and lathargic. I was going to make a big purchase from them but the sales service was diabolical not wanting to really help. Typical tactics to avoid giving a quote and deflecting responsibility. I read the poor reviews and now understand them.

These guys have supplied for our operations for around 4-5 years now. My ops manager is in daily, if not hourly contact with Joe who never fails to deliver. With a dedicated driver on site before 10am on virtually every job, Solar Trade are every much a team member as our technician, roofer, surveyor, admin and back end team.

Part arrived very quickly, but was damaged in transit. Customer services were able to dispatch a replacement within a few days.