Titan Energy Systems

Pushy sales staff (founder Dale) using hard sales tactics such as time pressured 24 hour 'deals', jarringly calling out your names every minute (sometimes calling out random names). If you refuse them they become increasingly aggressive in their tactics finding around about way to call you 'stupid' for not accepting the first deal on the table, not letting you sleep on it, or finding quotes from other companies as a benchmark. The 40 minute sales pitch call inconsiderately lasted 3 hours, taking up a large portion of our day without prior warning. In my experience if a company wants to pressure you into a contract instantly and not shop around it's because they are overpriced. This company gives off red flags. I'm sure they have an answer for everything though and their tactics work on some people.

Took my deposit never turned up. Chasing them for 3 months. Then told me that they would not refund my deposit but would need to re quote for the job. Never got the call to requote it’s been 5 months of trying to get them to do the job. so my bank refund me. Avoid them

My solar system has been offline for **more than six weeks** following a simple WiFi speed upgrade. The company's customer service response has been absolutely unacceptable, demonstrating a complete disregard for the customer. **If I could choose a rating below one star, I would.** **The system is actually useless, and the amount of money I used to generate from my old Feed-in Tariff (FIT) is higher than what I am getting from this new system after spending over five thousand pounds.** This is deeply frustrating given the substantial investment. Here is a breakdown of my experience and the poor service: *System Failure:** The problem began when the system went offline after a WiFi speed upgrade. Initial troubleshooting steps from the company's rep and a generic YouTube link from did not work. Wasted Effort:** We were forced to buy an Ethernet cable to fix the unstable WiFi connection. The company's provided instructions for this solution failed, and the cable became jammed in the inverter port, * **Complete Lack of Support:** To escalate the issue, I **tried to call GivEnergy directly, but they never answered the phone.** * **Failed Service:** The company itself scheduled an engineer visit **three separate times**, and the engineer was a **no-show every single time.** * **Stalled Resolution:** Despite multiple communications detailing the month-long failure, the cable issue, and the failed appointments, the only advice offered was complicated, multi-step instructions for a manual power-cycle/restart of the inverter, which we requested to do on a guided video call. The issues have been complex, the remote troubleshooting has failed for over six weeks, and the physical service appointments were never honored. The product is failing, the promised financial return is nonexistent, and the customer support is nonexistent. The entire experience is completely unacceptable."

Bad service as we werent advised on installation that if we had heavy snowfall that it would slide off roof like an avalanche, crashing down on our glass roofed conservatory or possibly on someone causing injury. This event was very scary, worrying and upsetting, sounded like it was going to come crashing through our gkass roof. Afterall it was a heavy weight that was coming down on top of a glass roof. Snow piling up so couldnt get access outside. . Wasnt advised that we would need some kind of guard at the end to prevent this happening. Bird guard also wasnt fitted properly as the snow brought it completely down, along with some of our clips for the guttering. Shocking aftercare service, was promised on four occasions that the bird guard would be replaced, along with the gutterimg clips. Guy came, took the guard away said he would cone back. Not arrived. No contact. Told by customer services ( Dylan ) that they didn't have to advise us that we needed some kind of stop at the end of the roof for snow, not a legal requirement as it only snows once a year. Not taking us seriously. All he could say was 'we are not liable' .. no morals.

Had system installed last year. Been trying to get hold of them now since Nov but won't answer phone or reply to messages as trying to establish if theres an physical problem with the panels or an digital connection problem. Not great follow up & support considering the promises on sale... Was all going so well until then or would be 5*

Very pleased with the overall service from UK Solar Experts from day one! Spoke to a very helpful guy from the sales team who set up a zoom call for the next day, can’t remember the guy‘s name on the zoom call but he was very helpful too answered all our questions and explained in layman terms the workings of the solar panel system, what we would need for our property at a competitive price. Site survey was carried out before works commenced, the roofers and electricians done a professional and tidy job on the installation day, Bethany and Dylan were there to assist every step of the way quick to respond via email and arrange certificates needed to import an export energy to the National Grid. good job, well done! I would highly recommend this company.👍🏼

The installation team, especially [Ben ] and [Frankie], were incredibly professional, arriving on time and working diligently. They did a very clean and tidy job, and the new panels -Battery-inverter look great. They took the time to walk me through the system's operation and the monitoring app, which was very helpful, also Bethany and Dylan at (UK Solar Experts) who sorted everything from start to finish thank you all so much.