Greener Energy Group

Fitting of solar power system The fitting of the solar panels and battery system went really well. Everything that was scheduled to us was fitted on the correct days. The team of scaffolders, roofers and electricians work well together and were all professional and very polite. They all kept us up to date throughout the installation process and were great to have doing our work. Well done to them all. Thank you.

Solar panel installation - From initial contact to installation everything ran smoothly and took less than two weeks. We were informed in advance of the actual names of the scaffolders, electricians etc.. Installation took a morning and the system was up and running, we now have an app to monitor usage and can see how much we are sending to the grid. If there were more than 5 stars we would award more.

Debbie was amazing from start to finish nothing was a problem for her any issues I had Debbie went above and beyond to help me took any stress I had right out of it . The guys who fitted the heating system were realy friendly and respectful .took time to explain what was being done and why before starting . Honestly dont have any complaints very professional.

We were far from a straight forward installation (renovation of an old cottage) and there were problems along the way, but greener energy always were super responsive and helpful. Staff were polite and attentive. They always got back to me in a timely manner. They went out of their way to help us achieve our aims and objectives, I would highly recommend them.

Stephen came to explain proceedure from requesting a grant to installation. I gave a £500 deposit. Unfortunately I had an awful experience with Greener Energy. Firstly surveyor showed up in wrong day whilst I was at work. When he cv some eventually it consisted of looking at how many radiators I would need, nothing technical. Donna told ne to let them do complete the grant application on my behalf- I was then contacted. y Home Enery Scotland regarding the grant they said I had not qualified. i contacted Donna to explain and state there would be absolutely no reason for a credit issue as I have the highest experian I could d have, I was told by Laura they don’t use experian, I asked her to give me the contact details of who they use, she could not but did give me a name, when I eventually managed to get contact detai, Thete was no answer to calls and. o access on we site. I phoned Greener Energy again and spoke with Laura to explain. I was offered the system a system with them at 6.4% APR. It all sounded very dubious to me. I said I would cance as they were not providing me with the service I was offered and requested my refund of £500. She said I would receive this however I received £259. I queried this and was told by laura and Lynn That as I had been “okayed” for the grant and that I eas cancelling I was only untitled to half the deposit. I challenged this as That was not the case. I then received rd a letter from Home Energy askinng me if I wanted to apply for a grant. I sent this to Donna, Lynn Laura and Stephen as evidence that I had not been approved for the grant previousely, as yet I have had no response and they still have not refunded my £250. Terrible time wasting stressful experience. AVOID

I wrote the following to the Managing Director of Greener Energy - it says it all. I recently became a customer of Greener Energy Group, and I wanted to express how pleased and impressed I have been with the entire experience. Your team’s professionalism, workmanship, and customer care have been outstanding. In a world where people go to the top of any organisation with complaints, I want to express that you can be very proud of your workforce — every member of staff I dealt with represented the company exceptionally well, exceeding my expectations. I have already begun recommending Greener Energy Group to my family and friends, and I will continue to do so based on the excellent service I have received. Thank you once again for such a positive experience.

Wow! what can I say a truly professional team from start to finish. I normally don't believe the hype but I can honestly say I have never met a more professional team. Assistance and advice with any funding queries, quote, funding approval, installation and commissioning of an air source heat pump and new radiators all inside four weeks. My thanks go to Joe,Debbie and the wonderful installation team. Always on time, constantly cleaned up every day they were fully aware that a family were still living in the house they even supplied me a couple of small heaters to use whilst they were installing all of the equipment. The installation team ensured we we fully aware of how to operate the system and that we were happy with everything before leaving. Thanks to Matt and Lynne for arranging and conducting the final inspection at a time that suited my work schedule. I really would have no hesitation in recommending the Greener Energy Group to any of my family or friends. I still cannot believe all this happened in four weeks and I now have a very warm and comfortable home. It was customer service at its best. John Sweeney